Frequently asked questions

Is it possible to create a geofence on a specific location?

Yes - geofences can be created for any location on the map.



Will my drivers know there is a GPS device on the truck?

Not if you don't want them to. There are many options available that allow for the GPS device to be hidden under the vehicle's dashboard.



Do I have to install the device myself or can I have help?

We can provide installation services when requested but it is also possible to install the equipment yourself. We provide installation instructions with new purchases and are also available for help through our support services contact information.



What happens if my GPS stops working?

If your device is connected to the vehicle's OBDII port then try the following. 1. Try unplugging/plug it back in. This will reset the device and fixes most problems. 2. Make sure the vehicle's OBDII port has power. Sometimes a blown fuse can shut off power to the port which also powers the GPS device. 3. If the device still does not come back online then contact customer support for help. If your device is hardwired into the vehicles power try the following. 1. Ensure the GPS device has power by checking to see if any lights are showing on the device. If no lights are showing then check the devices power source. 2. If the GPS device has power and it's lights are blinking but still will not show up on your map then contact customer service.



Do I have to sign a contract for service?

There are several options for service. 1. No Contract - GPS devices are purchased by the customer and services are billed monthly. A one month notice is required to stop service. 2. Contract - GPS devices are leased (not purchased) by the customer and a contract is agreed upon for services.



Can I receive weekly reports of driver performance?

Yes- we offer many different reports for managers that allow them to see a wide range of driver performances.



Is it possible to track maintenance and DOT requirements on my vehicle?

Yes - If maintenance and DOT expiration dates are known an individual can be notified of upcoming expectations before time expires.



Can I monitor my drivers fuel usage?

Yes - Options to monitor location, time and amount of fuel are all available. It is also possible to monitor the actual location of the vehicle during a fuel transaction in order to prevent fuel theft.



I want to have video evidence of an accident, is there an option for that?

Yes - There are options to install and monitor video footage of both inside/outside the vehicle. Video feed can be accessed remotely and in real-time.



Can I look at a specific location and see if any of my drivers have visited there?

Yes - Geofences can be set up at any location in order to see if a driver(s) has recently visit that site.



Is it difficult to use your program and what happens when I need help?

No - Our platform is simple and intuitive. We also provide personal training for companies at no additional cost. If specific questions come up we are available and ready to help. Our main goal is for you to value from our service, not an additional headache.